Terms and Conditions

4. SERVICES OFFERED

• The Online Services offered by CUB to the ONLINECUB Customer are -
• 4.1 Account Summary (Enquiry about the balance in bank account(s),
• 4.2 Transaction Details.( Statement of Account)
• 4.3 Pending Out Station Cheques Sent for Collection.
• 4.4 Pending Out Station Bills Purchased Details.
• 4.5 Inward Bills Received for the Customer Accounts.
• 4.6 Inward Clearing Details. and for ONLINECUB Customer who have opted for net based transactions, the additional services are -
• 4.7 CITY UNION BANK InstaPay Online Payment Service
• 4.8 EPC/BillPay Services.
• 4.9 E-Shopping/e-Commerce
• 4.10 Fund Transfer with in cub or to any bank
• 4.11 Such other facilities as the Bank may decide to provide from time to time.
• These facilities shall be offered at the discretion of the Bank. CUB may also make additions or deletions to the services offered through at its sole discretion. The availability or non-availability of a particular service shall be advised through e-mail, Web page of the Bank or written communication. CUB shall take reasonable care to ensure the security of and prevent unauthorised access to the SERVICE using technology reasonably available to the Bank. USER shall not use or permit to be used any related service for any illegal or improper purposes.

Joint Accounts

• In case of Joint Accounts, transactions through Internet Banking, shall be available if the mode of operation is indicated as 'either or survivor' or 'anyone or survivor'. The user desirous of using the Internet Banking should either be the Account holder and sole signatory or authorised to act independently in case of a joint account. For such joint accounts, one user-ID and password for Internet Banking will be issued. The other joint account holders shall expressly agree with the arrangement and give their consent on the application form for use of Internet Banking. In case of joint accounts operated by more than one user, CITY UNION BANK shall act on the instruction received first and any subsequent instruction shall be neglected. All correspondence will be addressed to the first named person only. All transactions arising from the use of Internet Banking in the joint account shall be binding on all the joint account holders, jointly and severally. In case any of the joint account holder(s) gives "stop payment instructions in respect of operations through the use of OnLineCUB Service in writing, on any of the accounts held jointly by them, the SERVICE will be discontinued for the USER.

Accounts in the names of minors

• In case of accounts opened for and on behalf of minors, the natural guardian shall undertake to give all instructions relating to the operation of the account and further undertake not to reveal the User ID and Password to the minor, which if done so, will be at the risk and consequences of the guardian and the Bank shall not be liable for any loss on that account in case the account is operated by the minor. In such an event the transaction will be deemed to have been undertaken by the guardian.

5. E-SHOPPING, E-COMMERCE, BILLPAY AND RESPONSIBILITY OF USER

• 5.1 USER undertakes and agrees to use at own risk and option, the Net Banking Facilities offered by the Bank for making payment for purchase of goods and services offered by various Master Merchants and Sub-Merchants through their websites under various schemes like Bilidesk, Online Store, e-shopping etc.
• 5.2 USER understands and agrees that when purchasing Goods and Services from Merchants through e-shopping and making payment through the Net Banking Services provided by CUB, CUB's responsibility is restricted to debiting the customer account and making payment to the Merchant Account.
• 5.3 USER agrees that under no circumstances, CUB shall be held responsible for the quality or performance or merchantability of any products sold or services offered to USER by various Master Merchants or Sub-Merchants through their websites. Any disputes regarding quality, merchantability, non-delivery and delay in delivery of the products/services or otherwise will be dealt with, by and between Master Merchant/Sub-Merchants and the USER directly and the Bank shall not be a party to such dispute.
• 5.4 USER understands that, the Bank as a part of Net Banking facility to its customers facilitates payments for bills under electronic BiIIPay service offered by various billing companies, either directly or through services providers contracted by CUB. USER may choose those services at USERs own risk and volition. USER understands and acknowledges that the Billing information as provided by BillPay Services is not generated by CUB. USER undertakes and accepts that under no circumstances will CUB be held responsible for the timeliness, sequence, accuracy, completeness, reliability or content of the billing information provided by various billing companies. Any such disputes regarding timeliness, sequence, accuracy, completeness, reliability-or content of the billing information or otherwise will be dealt with by and between Billing Companies and USER directly and the Bank shall not be a party to such dispute.
• 5.5 In no event will CUB be liable for any direct, indirect, special, punitive, consequential or incidental damages, or damages for the loss of use, profits or other intangibles or the cost of procurement of substitute services whether based on breach of contract, tort (including negligence), under statute, in equity, at law or otherwise, whether or not the Party has been advised of the possibility of such damage.

6. FUNDS TRANSFER THROUGH INTERNET BANKING

• USER accepts responsibility for keying in the correct account number for the fund transfer request. In no case, will CUB be liable for any erroneous transactions arising out of or relating to the USER entering wrong account numbers. Further, CUB shall not be liable if the USER wrongly keys the Beneficiary Account Number while adding. USER shall check the Name of the Beneficiary while adding. USER acknowledges that there is No validation done for Beneficiary address with ONLINECUB. For Security and secrecy, ONLINECUB will not validate the Beneficiary Address mentioned by the user and the user alone shall be held liable for adding the beneficiary.
• 6.1 If USER has given Standing Instruction for debits, USER shall maintain sufficient Balance on the due date for carrying out such Standing Instruction, as other wise Standing Instruction will not be carried out. CUB will not be liable for carrying out the said Standing Instruction. Bank will not be responsible for failure of standing instruction due to any technical problem.
• 6.2 In Overdraft Account the Amount allowed to be transferred will be upto the sanctioned Overdraft Limit. In Cash Credit Account the amount allowed to transfer will be up to the Limit or up to the Drawing power. Drawing power is calculated on the basis of the Stock statement furnished by the customer on Monthly basis.
• 6.3 USER shall not use or attempt to use the Net Banking for funds transfer without sufficient funds in their Account or without a pre-existing arrangement with the Bank for the grant of an overdraft. CUB will endeavor to effect funds transfer transaction received through Net Banking subject to availability of sufficient funds in the Account and Confirmation of Beneficiary Registration by the USER.
• 6.4 CUB shall be entitled to specify from time to time the limit for carrying out various kinds of funds transfer or any other services through Net Banking.
• 6.5 CUB shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its reasonable control including non-confirmation of Beneficiary Registration. CUB reserves the right to charge the USER for the use of funds transfer through Funds Transfer facility between their accounts or to the Beneficiary accounts.
• 6.6 If funds transfer facility is made available to the USER, it may be used for transfer of funds from ONLINECUB customer's Account to other accounts belonging to third parties maintained at the Bank and/or at any other Bank (as maybe specified from time to time). In the event such transfer of funds is to accounts belonging to third parties maintained at any other Bank, which falls under the network of Reserve Bank of India's National Electronic Fund Transfer system, then the same shall be governed by the terms and conditions applicable to National Electronic Funds Transfer (*NEFT *) of the Reserve Bank of India as provided on the Website. In the event such transfer of funds is to accounts belonging to third parties maintained at any other Bank, which falls under the network of Reserve Bank of India's RTGS/CFMS/CFTS, then the same shall be governed by the terms and conditions applicable to the respective rules of the Reserve Bank of India as provided on the Website.

7. UNAUTHORISED ACCESS

• 7.1 USER shall take all necessary precautions to prevent unauthorized and illegal use of Net Banking and unauthorized access to the Bank Accounts through Net Banking. If the Bank account is to be operated jointly by more than one person, it shall be the sole responsibility of the USER to ensure that each of the USERS jointly authorised to access and operate the Net Banking facility does so by using the unique passwords assigned to/chosen by such person and that such person or persons do not reveal or make available such unique passwords to any other person, including to the other joint account holder/USER so as to circumvent the joint operation of the account(s).
• 7.2 USER shall be liable for any loss from unauthorised transactions in the ONLINECUB Customers accounts if such unauthorized transactions has occurred on account of any breach by USER or if USER contributed or caused the loss by negligent actions.
• 7.3 CUB shall take all commercially reasonable care to, ensure the security of and to prevent unauthorised access to Net Banking using commercially reasonable technology available in India.

• 8. The Parties hereto have agreed that their respective rights and obligations with regard to their business relationship between them interse will be interpreted, acted upon and governed solely in accordance with the terms and conditions of this Agreement.